Access Our Customer Portal
When you call us, if you are placed on hold you can:
PRESS ‘9’ and enter your number, you will be called back without losing your place in line.
or
PRESS ‘#’ to leave a message, and we’ll call you back.
New and Current Customers!
Welcome to our new Brokers Choice Mortgage Customers
To access and set up your account use the following information:
- USER ID: Please have your Loan Number ready.
- Password: Use the Last Four Digits of your SSN
Overnight Payment Mailing Address:
JPMorgan Chase
Attn: OCMBC, Inc. Payment lockbox & 103750
2710 Media Center Dr. Building #6, Suite #120
Los Angeles, CA 90065
Frequently Asked Questions
How to Find Your Loan Account Number:
On your Mortgage Loan Statement from OCMBC it is located in the TOP Right Corner and on the payment coupon.
Refer to the image below.
When does my loan transfer?
Brokers Choice Mortgage does not have the authority to relieve you of your mortgage payment obligations. Brokers Choice Mortgage will service your mortgage for an interim period only, generally for thirty (30) days, then transfer your loan to a long-term Servicing Investor (i.e.: Wells Fargo, Chase Bank). The Servicing Investor owns the beneficial and long-term servicing rights in your mortgage and has the authority to assist you with any deferred mortgage payment requests. Brokers Choice Mortgage is unable to transfer a borrower with delinquent payments to a Servicing Investor. Not making your mortgage payment will prohibit you from being transferred to a Servicing Investor who may have workout options.
What resources and links are available?
While this is not a comprehensive list, it is a great start for referencing the information:
- The Consumer Finance Protection Bureau (CFPB): Home Page | Newsroom
- Dept of Housing and Urban Development (HUD): Home Page | Press Releases | COVID-19
- Federal Housing Finance Agency (FHFA): Home Page | COVID-19
- Fannie Mae: Home Page | COVID-19
- Freddie Mac: Home Page | COVID-19
- Ginnie Mae: Home Page | Press Releases
